Warranty Claim Form

If you have an issue with your Primo Grill, please fill out the form below and attach up to two photos. If you are filing a claim related to your firebox, please also include one clear photo of the charcoal grate. The photo should clearly show the issue described in the comments section below. We review and respond to warranty claim during normal business hours.

We do not accept international warranty. Please contact your local dealer to submit a warranty claim.

 

• Full Name

• Email
• Phone Number

• Address

• City
• State  Alabama (AL)Alaska (AK)Alberta (AB)Arizona (AZ)Arkansas (AR)California (CA)Colorado (CO)Connecticut (CT)Delaware (DE)District of Columbia (DC)Florida (FL)British Columbia (BC)Georgia (GA)Hawaii (HI)Idaho (ID)Illinois (IL)Indiana (IN)Iowa (IA)Kansas (KS)Kentucky (KY)Louisiana (LA)Maine (ME)Manitoba (MB)Maryland (MD)Massachusetts (MA)Michigan (MI)Minnesota (MN)Mississippi (MS)Missouri (MO)Montana (MT)Nebraska (NE)Nevada (NV)New Brunswick (NB)New Hampshire (NH)New Jersey (NJ)New Mexico (NM)New York (NY)Newfoundland and Labrador (NL)North Carolina (NC)North Dakota (ND)Nova Scotia (NS)Ohio (OH)Oklahoma (OK)Ontario (ON)Oregon (OR)Pennsylvania (PA)Prince Edward Island (PE)Quebec (QC)Rhode Island (RI)Saskatchewan (SK)South Carolina (SC)South Dakota (SD)Tennessee (TN)Texas (TX)Utah (UT)Vermont (VT)Virginia (VA)Washington (WA)West Virginia (WV)Wisconsin (WI)Wyoming (WY)
• Zip Code

• Primo Grill Serial Number (located on the hinge plate)

• Purchase Date (mm/dd/yyyy)
• Have you registered your grill with Primo?

  YesNo

• Grill Model  Oval XXLOval XXL All-in-OneJack Daniel's Edition Oval XL 400Oval XL All-in-OneOval XL Oval LG All-in-OneOval LG Oval JR All-in-OneOval JR Round All-In-OneRoundOval G 420Oval G 420 Head Unit Only

• Primo Dealer Store Name

• Warranty Claim Description

  BrokenDamaged in TransitDefectiveParts MissingOther

• ^{If submitting a claim for a firebox replacement you must submit a picture of the firebox and the charcoal grate.}

• File Upload (up to 5 files @ 100 MB each)

Current month ye@r (4 digits) day *

Leave this field empty *