Submit a Warranty Claim

We hope you’re enjoying your Primo! If you have a problem with your Primo covered by our warranty and wish to submit a request to resolve the issue, please complete the following form. Our team will review your issue, confirm your warranty and respond quickly. We want you grilling on your Primo again as soon as possible!

First Name

Last Name

Primo Grill Serial Number (can be found XXXXX)

Which Primo model is this for?

Street Address





Phone (optional)

Your Email

Purchase Location (i.e. store name)

Date of Purchase (approximate)

Tell us about the issue with as much detail as possible.

Upload a photo of your issue (photo must be 4 MB or smaller, JPG format)

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